Frequently asked questions

Orders

How can I place an order?


Click on products and choose which type of product you wish to view. Once you have found the product that you wish to purchase, you can add it to your order by clicking "Add to cart". Make sure to choose the right size. Every item you have selected will automatically appear in your shopping list. If you do not want an item, simply click the tab "remove item" located next to the product image to remove it from the list and continue placing your order. Once you have finished your shopping you can click "Checkout" and pay using PayPal.




Can I change my order before checking out?


Yes, you may add more products, edit quantities, modify quantities of various ring or chain sizes and able to completely remove an item from your Shopping Cart. By clicking remove item will remove the entire product including if the item contained various sizes for that product such as rings, chains, etc.




Do you ship orders on weekends or international Holidays?


We do not ship any orders during weekends or holidays. We do accept online orders 24 hrs a day 7 days a week. If orders are placed online during the weekends or during a holiday, they will be shipped until the next business day.




Can I place an order over the phone?


Yes, you may call us at (561) 703-7127, we can be reached 7 days a week.




Do you charge sales tax on orders?


There is no sales tax on orders except those sent to addresses in Florida.




Why was my credit card declined?


Credit card transactions may be declined either by the processor or credit card issuing bank for several reasons. This generally occurs for one of two reasons.

1. The customer's credit card issuing bank did not approve the transaction. This could be for lack of funds, frozen account status, invalid credit card number or expiration date, etc. Unfortunately the card issuing bank does not provide additional details regarding the reason for the decline. The customer will need to contact the card issuing bank for more information.

2. Declined (AVS Mismatch) or (Card Code) – This means the transaction was declined due to the Address Verification Service (AVS) or Card Code Verification (CCV) results. AVS compares the billing address provided in a transaction with the cardholder's address on file at the credit card issuing bank. CCV compares the card code (a three- or four-digit security code that is printed on the credit card) provided in a transaction with the card code on file at the credit card issuing bank.

For example, if a customer repeatedly enters an incorrect zip code and you have chosen to decline all zip code mismatches, the preauthorized amounts may sum up to reach or exceed the credit card's credit limit. Even though the customer has not actually made a purchase with his credit card, future transactions will be declined regardless of the AVS response because the credit limit has been reached. Merchants should be aware that normal transaction fees apply for all resubmitted transactions.

It's important to note that a transaction declined for AVS or CCV within the Authorize.Net system has still been approved by the card issuing bank and the requested funds will be placed on hold, thereby reducing the customer's available credit. This is not an actual charge to the credit card and the bank will release the funds back to the card after the authorization expires (between two weeks and a month depending on the bank). If requested, a hold can potentially be voided by contacting the customer's credit card issuing bank.









Shipping

How long will it take my order to arrive?


After an order has been receive and processed, shipping within the U.S. can take up between 3-5 business days to arrive. International Shipping may vary from country to country.




Can orders be shipped to a different address other than my billing address?


Yes, all orders can be shipped to any address you provide us with.




Do you ship to addresses outside the United States?


Yes, we ship world-wide. All international customers are responsible for any Duty, Custom Fees, Custom Processes and any brokerage related charges.




Do you combine shipping if a customer wants to add products to an order that has already been placed?


Yes, if the original order has not been shipped yet, then we would be able to add to it, but note that additional items must be called in and not placed thru the website system. Furthermore, the credit card used in the original order must be provided over the phone and will be charged separately.





Payments

What forms of payments do you accept?


We accept PayPal, Visa, Master Card,and American Express as form of credit card payments.




What types of credit cards do you accept?


We accept Visa, Master Card and American Express. A customer must be paying with or the order should be under the name of the credit card you are purchasing with. If you would like to make your payment with a Debit Card, please use our PayPal Method. You do not need to create an account with PayPal, just select that payment method and continue with the checkout process. Once you agree to the terms, you will be redirected to the PayPal site and there you may enter the Debit Card information. If you continue to have problems please contact us as soon as possible so we can help finish your payment process.




What is a Credit Card Verification Number (CCV)?


The Card Verification Number or CCV is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered when purchasing from our site to ensure that the order is being placed by the actual cardholder.Tuning Bracelets ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.





Policies

Do you have a Privacy Policy?


We respect our customers and their privacy, which is why all the information we get from our customers is confidentially kept and not given to any other third party. We ask for certain information from our customers to process our orders and to help us provide them with special offers, newsletters and better Customer Service.




What is your Security Policy?


Your security is our number one priority and therefore we make sure all your personal information is absolutely secure. Tuning Bracelets ensures their customers that they can make safe transactions protecting them from credit card fraud using SSL Secured.





Contact Us

Where can I call or email you if I have any questions?


We can be reached at any of the following:
Tuning Bracelets
Ph: (561) 703-7127
Email : tuningbracelets@gmail.com





561-703-7127